Policies of e-learn
Schedules
Students can choose a set of two hours from: 8:00 to 12:00 noon or 13:00
pm to 18:00 pm from Monday through Friday and Saturdays from 8:00 to 12:00
noon. Restrictions may apply.
Requesting Schedules
At the moment of payment students should request the weeks, dates and
times when he/she wants to study. A schedule will not be valid until a
confirmation from Christian Spanish Academy®
has been sent.
Minimum of Hours per Week
Students should take a minimum of two hours weekly (consecutive, on the
same day) for example: Wednesdays from 1:00 to 3:00 p.m. (remembering
that there is a minimum order of 10 hours)
Changes in the Schedule
Any change in the schedule should be reported to CSA
no later than noon Friday of the previous week (Guatemalan time).
Important Note:
Please take note that we assign teachers on Friday afternoons and once
programming has been posted it is considered a contract between the teacher
and CSA. Therefore, once you have arranged
your schedule for the coming week, the hours you selected will be charged
of your account.
Guatemalan Time
All schedules will be based on Guatemalan time (-6 GMT). CSA
is not responsible for missed classes due to time related problems. As
a reference you can check actual Guatemalan time in our Website www.elearncsa.com
Connection
If the student fails to connect or gets connected late he/she will miss
that time of lessons. If the connection is interrupted during the class,
the time will be made up ONLY if it does not exceed 10 minutes. If it
is more than 10 minutes (other than power failure or Internet Failure
at Christian Spanish Academy.®) it
will not be made up.
Power or Internet Failure
If it is due to a CSA Guatemala problem,
your time will be made up.
Technical Support
CSA does not provide technical support
other than the configuration list required for the connection. Please
check our website for requirements.
Teachers
CSA will assign your teacher on a weekly
basis. If you are not fully satisfied with your teacher, you can request
a change, and a new teacher will be assigned to you for the next lesson.
Grammar, Exercises and Homework
All e-lessons (Grammar, exercises and homework)
will be provided to the students at least 24 hours before the class starts.
Payment
Payment should be made in advance, using a credit card in our Website
www.learncsa.com
We accept Visa, MasterCard, American Express and Dinners Club. Please
take note that the total charge of the credit card company might vary
due to the exchange rate.
Note: This is the only payment method
accepted for this program
Credit Card Policy
To complete your reservation you are required to enter a valid credit
number to guarantee or pay for your reservation. You warrant that you
are at least 18 years old and possess the legal authority to enter into
this agreement and to use this website in accordance with the terms and
conditions of this agreement. You agree to be financially responsible
for all of your use of this website as well as for the use of your name
and credit card account to pay for products and services purchased at
this website by members of your household, including minors living with
you. You also warrant that all information supplied by you or members
of your household in using this website is true and accurate.
Please take note that the only way we can charge your credit card is
through our website. (No charges over the phone, please).
To ensure your security, Christian Spanish Academy®
utilizes a secure commerce server, which encrypts number and encodes it
into a non-usable form.
Privacy Policy
Christian Spanish Academy® will ask
you information that personally identifies you (personal information)
or allows us to contact you. The personal information may include your
name, title, company or organization name, e-mail address, phone number
of work or home, profession, and credit card information.
This information provided to CSA
is considered confidential and it will be used by CSA
only for e-learn purposes. No advertising
will be sent.
Guatemalan Law
By using this website or booking a reservation through us you agree the
internal laws of the Country of Guatemala, without regard to the principles
of conflicts of laws, will govern this agreement and any dispute of any
kind that arises between you and the CSA.
You hereby agree that any dispute arising from or relating to the use
of this website made through us may, if not in a friendly manner resolved
be resolved only through binding arbitration between you and CSA
under Guatemalan Law.
Refunds
We understand that plans change and you may need to cancel or modify your
reservation (please see changes in the section “schedules”).
All cancellations are subject to a $25 cancellation fee. To apply for
a reimbursement you will have to report the cancellation to CSA
no later than noon Friday of the previous week (Guatemalan time). *Restrictions
may apply.
Partial Reimbursements:
If you already started your e-lessons and you cancel the rest of your
classes, a partial reimbursement will be issued. To apply for this reimbursement
you will have to report it to CSA not later
than the Friday of the previous week (Guatemalan Time).
*Restrictions may apply.
No Shows
Missed lessons will not be made up. No shows will be charged the price
of the class requested. Please contact us to cancel or modify a reservation
Copyright
All CSA material and contents of this Website
has copyrights and they are under the Guatemalan and International Copyright
registration Law.
©All rigths reserved
No part of these publications may be sold, distributed, reproduced, stored
in a retrieval system or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the prior written
permission of Christian Spanish Academy®
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